Introduction and Consent
ORAL DENTAL PLLC, doing business as ORAL Dental Studio (“ORAL Dental Studio,” “we,” “our,” or “us”), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, request an appointment, receive dental services, complete patient forms, or communicate with our practice.
By using our website or services, you acknowledge this Privacy Policy. Consent to receive SMS/text messages is separate from general website use and must be provided through an applicable, explicit opt-in process.
Information We Collect
We may collect the following categories of information:
Personal and Contact Information
- Name, phone number, email address, mailing address, and other contact details you provide.
- Appointment requests, scheduling preferences, and communication records.
Health and Patient Information
- Dental history, treatment information, insurance details, and other information necessary to provide dental care.
Payment and Billing Information
- Payment details, billing records, and information needed to process payments or insurance claims.
Website and Technical Information
- IP address, browser type, device information, cookies, website usage data, and other technical information collected through our website.
Communication and Consent Records
- Your communication preferences, SMS opt-in status, consent timestamps, and records of opt-out requests, where applicable.
How We Use Your Information
We may use personal information to:
- Provide, coordinate, and manage dental care.
- Schedule, confirm, reschedule, and remind patients about appointments.
- Respond to inquiries and patient requests.
- Send service-related communications that you have requested or authorized.
- Process payments, billing, and insurance claims.
- Maintain patient records and manage practice operations.
- Improve our website, services, and patient experience.
- Maintain communication preferences and honor opt-out requests.
- Comply with applicable laws, regulations, and legal obligations.
We will use personal information for marketing communications only where permitted by applicable law and any required consent has been obtained.
SMS/Text Messaging Privacy and Consent
ORAL Dental Studio may collect your mobile phone number when you voluntarily provide it through our website, appointment forms, patient registration forms, or other authorized communication channels.
When SMS enrollment is offered, patients must explicitly opt in through the designated consent process. Providing a phone number alone does not constitute consent to receive text messages.
If you opt in, we may send service-related messages such as:
- Appointment confirmations.
- Appointment reminders.
- Scheduling and rescheduling updates.
- Follow-ups related to requested appointments or dental services.
- Other service-related notifications covered by your consent.
Message frequency varies depending on your interactions with the practice and the services requested. Message and data rates may apply.
Consent to receive SMS messages is voluntary and is not a condition of purchasing goods or services or receiving dental care.
SMS Opt-Out and Assistance
You may withdraw your consent to receive SMS messages at any time by replying STOP to a message from ORAL Dental Studio.
After receiving your opt-out request, we will stop sending SMS messages covered by that consent, except for any permitted message needed to confirm your opt-out or as otherwise required by law.
For assistance, reply HELP to a message or contact our practice using the contact information provided in this policy.
Opting out of SMS messages does not affect your ability to contact our office, request appointments, or receive dental care. Other communication channels may remain available for necessary service-related communications.
Third-Party Data Sharing and SMS Information
ORAL Dental Studio does not sell, rent, or share personal information with third parties for their own marketing purposes without the required consent and as permitted by applicable law.
SMS-specific data-sharing restriction: No mobile phone numbers, SMS opt-in data, or SMS consent records will be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. This restriction applies even if a patient has consented to receive SMS messages from ORAL Dental Studio.
We may disclose information to service providers that assist us with legitimate business operations, such as appointment scheduling, secure data storage, payment processing, and SMS delivery. Such providers may access information only as reasonably necessary to perform services on our behalf and are not authorized to use SMS opt-in information or mobile numbers for their own marketing or promotional purposes.
We may also disclose information when necessary to comply with applicable laws, respond to valid legal requests, protect our rights, address security concerns, or provide services requested by patients.
SMS opt-in information will not be disclosed to third parties for purposes unrelated to providing the requested messaging services, operating our communications systems, or meeting applicable legal obligations.
Cookies and Website Tracking
Our website may use cookies and similar technologies to support website functionality, understand site traffic, and improve user experience.
You may manage cookies through your browser settings. Disabling certain cookies may affect some website features.
Where required by law, we will obtain appropriate consent for cookies or tracking technologies.
Data Security
ORAL Dental Studio uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.
No method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we take reasonable measures to protect information entrusted to us.
Patient Information Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and patient records, resolve disputes, comply with legal obligations, and enforce our policies.
Dental and medical records are retained in accordance with applicable federal and New York State laws and regulations.
Your Privacy Rights and Choices
Subject to applicable law, you may have the right to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate information.
- Request deletion of information where legally permitted.
- Update your contact details and communication preferences.
- Withdraw consent for communications where consent is the basis for processing.
- Opt out of SMS communications by replying STOP.
To exercise an applicable privacy right, contact us using the information in the Contact Information section below. We may need to verify your identity before processing a request.
Children’s Privacy
Our website and services are intended to support dental care for patients of different ages. When personal information about a minor is provided, it should be provided by a parent, legal guardian, or other authorized representative where required by law.
We handle information relating to minors in accordance with applicable privacy and healthcare requirements.
Third-Party Websites and Services
Our website may contain links to third-party websites or services. We do not control the privacy practices of external websites. We encourage you to review their privacy policies before submitting personal information.
This Privacy Policy applies to information collected by ORAL Dental Studio through its own website, services, and authorized communication channels.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
When changes are made, we will update the Effective Date shown at the top of this policy. We encourage patients to review this page periodically.
Material changes will be communicated through appropriate channels when required by applicable law.
Contact Information
For questions about this Privacy Policy, your personal information, or SMS communications, please contact:
ORAL DENTAL PLLC d/b/a ORAL Dental Studio
131 Essex St. Floor 2, New York, NY 10002Phone: 646-663-7633
Website: https://www.oraldentalstudio.com | https://smileitsoral.com
Email: info@oraldentalstudio.com
